Privacy Policy

 

This Privacy Policy outlines how Curtains by Design Limited (“we”, “us”, “our”) uses and protects the data you provide to us when using our website, located at https://curtainsbydesign.com

Cookies

This website uses cookies to enhance your user experience. You can turn off cookies via your browser settings. Please note that some features on our website may not be accessible if cookies are switched off.

 

Personal Data We Collect

We will collect information from site users when visiting our site, requesting an appointment, or filling out any other forms.

Where appropriate, we may collect the following personal information:

  • Name, address, phone number and email address
  • Website usage data, including but not limited to: IP address, pages you visit, the date and time of your visit, and time spent on our website

We will only collect personal identification information (i.e. name, email address, telephone number, address) from users if they voluntarily share such information with us.

 

How We Use Your Data

We will retain and use your personal information for the purposes of:

  • Sending transactional emails (i.e. order information, payment details)
  • Providing customer support (i.e. responding to enquiries)
  • Web analytics to improve user experience
  • Sending you promotional communications containing information we think you will find interesting or useful based on your website activity, purchase history or product enquiries
  • Compliance with legal obligations

 

How Long We Retain Your Personal Data

We will not keep your personal data for longer than is necessary for the purpose(s) set out in this Privacy Policy. Following this period, your data will either be securely deleted or anonymised so that it can only be used in a non-identifiable way, such as statistical analysis or business strategy.

 

Sharing Your Personal Data

We do not share your personal data with third parties except where required for order fulfilment, email communications, or legal obligations.

 

Your Rights Over Your Personal Data

You have the right to:

  • Request access to your personal data
  • Request deletion of your personal data
  • Update or correct personal details
  • Unsubscribe from email or SMS marketing communications by clicking unsubscribe or by contacting us.

Please note that we may need to retain certain personal details to comply with legal obligations or we have a lawful basis to do so.

You can request access, correction or deletion of personal data by contacting us via email or telephone.

 

Links to Other Websites

Any links or references to other sites and resources provided by other parties are for your convenience. We have no control over the content or security of any third-party websites, therefore you access these websites at your own risk. We assume no responsibility for any losses or damages incurred from accessing such third-party websites.

 

Security

 We appreciate you entrusting us with your personal information; therefore we take all reasonable steps to ensure that your data is protected. However, we cannot guarantee that our site will be free of bugs or viruses, and we assume no responsibility for bugs or viruses that may infect your device by reason of using our website, downloading our content or clicking through links.

 

Contact Us

If you wish to get in touch regarding the details of this Privacy Policy, you can contact us via email at info@curtainsbydesign.com, or by telephone at 01244 620 404.